Refund & Returns Policy

General Policy

Due to the nature of vitamins, supplements, and wellness products, we follow strict return and refund guidelines to ensure product safety and hygiene.

Return Eligibility

A return will only be accepted if:

• The product is unopened, unused, and sealed
• The request is made within 7 days of receiving the order
• The product is in its original packaging
• Proof of purchase is provided

Non‑Returnable Items

We cannot accept returns for:

• Opened or unsealed products
• Products damaged after delivery
• Items purchased during promotions or clearance
• Products mixed with other items after delivery

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product:

• Email us within 48 hours
• Provide order number + photos
• We will replace the item or issue a refund after verification

Refund Process

If your return is approved:

• Refunds are issued within 14 business days
• Refunds are processed to the original payment method
• Delivery charges, courier fees, and promotional discounts are non‑refundable

Cancellations

Orders may only be cancelled before dispatch. Once shipped, the return policy applies.